Introduction
Pricetag ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases, in accordance with the Protection of Personal Information Act (POPIA).
Information We Collect
Information You Provide
- Account Information: Name, email address, password, phone number
- Shipping Information: Delivery address, city, province, postal code
- Payment Information: Card details are processed securely by our payment provider — we do not store full card numbers
- Communication: Messages you send through our contact form or customer support
Information Collected Automatically
- Device Information: Browser type, operating system, screen resolution
- Usage Data: Pages visited, time spent, click patterns
- Cookies: Session cookies for functionality and analytics cookies for improving our service
- IP Address: For security, fraud prevention, and approximate location
How We Use Your Information
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our website and product offerings
- Send promotional emails (only with your consent — you can opt out anytime)
- Prevent fraud and ensure security
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We share your data only with:
- Courier partners: To deliver your orders
- Payment processors: To process your payments securely
- Analytics services: To understand and improve our website
- Legal authorities: When required by law or to protect our rights
Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights Under POPIA
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator
Cookies
We use essential cookies for site functionality (login sessions, shopping cart) and optional analytics cookies. You can manage cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@pricetag.co.za or through our Contact Us page.
