Return Policy Overview
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
- In their original, unused condition
- In the original packaging with all accessories and documentation
- Returned within 30 days of delivery
- Accompanied by proof of purchase (order number or invoice)
Non-Returnable Items
The following items cannot be returned unless defective:
- Opened software or digital products
- Consumable items (ink cartridges, toner, etc.) once opened
- Custom or special-order items
- Items marked as "Final Sale"
How to Request a Return
- Log in to your account and go to your orders
- Select the order containing the item(s) you wish to return
- Click "Request Return" and select the reason for your return
- Pack the item(s) securely in the original packaging
- Ship it back using the return label provided, or drop it off at a designated point
Alternatively, email us at info@pricetag.co.za with your order number and reason for return.
Refund Processing
| Refund Method | Processing Time |
|---|---|
| Original payment method | 5–10 business days after item is received |
| Store credit | 1–2 business days after item is received |
| Exchange | Ships within 2–3 business days after item is received |
Defective Products: If you received a defective item, we will cover the return shipping costs and process your refund or replacement as a priority. Contact us immediately at info@pricetag.co.za.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs. For defective items or incorrect orders, Pricetag covers all return shipping costs.
